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Bilingual Customer Service Representative

Location: Plano, TX

Job Type: contract

Company: IDR

Category: Administrative / Clerical

Job Description Apply Now

IDR is seeking a Bilingual Customer Service Representative to join one of our top clients for an opportunity in Plano or Houston. This role involves working within the customer care sector, focusing on providing excellent service to commercial clients through various communication channels. The company operates in the energy industry, emphasizing customer interaction and account management, without mentioning compensation details.

Position Overview for the Bilingual Customer Service Representative:

• Act as the primary point of contact for commercial customers via phone, email, fax, internet, and mail.
• Respond to inquiries, complaints, and requests in a professional, courteous manner.
• Promote the company's products and services, including issuing orders and resolving billing inquiries.
• Interface effectively with internal teams and external customers while utilizing computer systems and software.
• Identify opportunities for process improvements to enhance customer experience and operational efficiency.

Requirements for the Bilingual Customer Service Representative:

• Bilingual in Spanish and English is required.
• High school diploma, GED, or equivalent with basic math and English skills.
• Experience working in a customer service call center for at least 6 months.
• Basic PC skills including the ability to type while talking.
• Fundamental understanding of Microsoft Office software and strong analytical skills for billing inquiries.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now