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Desktop Administrator

Location: Galltatin, TN

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Desktop Administrator to join one of our top clients for an opportunity in Gallatin, Tennessee. This role involves providing essential technical support for corporate systems and hardware, ensuring operational efficiency and user satisfaction within a dynamic business environment. The organization is focused on delivering reliable technology solutions to support its corporate operations and growth.

Position Overview for the Desktop Administrator:

• Provide daily technical support for SERVPRO’s critical business systems and corporate hardware environment.
• Install, configure, maintain, and enhance hardware and software for corporate users.
• Respond to user requests, answer support calls, and track technical issues to resolution.
• Develop and maintain user-facing documentation for hardware and software.
• Support and troubleshoot video conferencing equipment at SERVPRO headquarters locations.

Requirements for the Desktop Administrator:

• Minimum of two years of experience providing technical support to end users in a professional environment.
• Strong knowledge of Microsoft desktop operating systems and applications, including installation, maintenance, upgrading, and enhancement.
• Working knowledge of macOS and iOS operating systems and applications.
• Knowledge of computer hardware, video conferencing systems, and phone systems/components.
• Demonstrated troubleshooting and problem-solving skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now