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IT Help Desk Technician

Location: Sacramento, CA

Job Type: contract

Company: IDR

Category: All Other

Job Description Apply Now

IDR is seeking a IT Help Desk Technical to join one of our top clients for an onsite opportunity in Sacramento, CA. This role involves providing enterprise-level desktop, endpoint, and user environment support within a government project. The position offers the chance to work with a dedicated team supporting critical IT operations for the State of California.

Position Overview for the IT Help Desk Technical :

• Support end-user devices and troubleshoot hardware, software, VPN, and network connectivity issues.
• Image, configure, and deploy laptops and other devices for user onboarding.
• Log, track, and resolve incidents using ServiceNow within SLA requirements.
• Support user account provisioning, onboarding, and offboarding processes.
• Provide high-quality customer service to ensure user satisfaction and efficient IT operations.

Requirements for the IT Help Desk Technical :

• Advanced experience with Active Directory administration.
• Strong experience with Microsoft Intune and SCCM.
• Proficiency in Microsoft 365 / O365 Admin Center.
• Experience managing Windows 10/11 enterprise environments.
• Strong troubleshooting skills across software, VPN, and endpoint issues.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now