Medical Office Clerk-Emergency Medicine
Location: Nellis AFB, NV
Company: Decypher
Job Description Apply Now
Join Decypher and make a direct impact on the health and readiness of America’s service members, veterans, and their families. Since 2008 Decypher has offered healthcare industry professionals careers where their expertise is valued, and their work makes a meaningful impact. Decypher partners with the Defense Health Agency to deliver professional services, technology, and management solutions. Our mission is to provide and support quality care for our veterans, servicemembers and their families, across the United States.
Job Summary: Medical Office Clerk – Emergency Medicine provides administrative
and medical records support within a healthcare setting by managing patient scheduling,
maintaining accurate records, verifying eligibility, and coordinating appointment services.
Supports daily clinic operations through effective communication, records management,
and compliance with healthcare regulations, quality assurance standards, and MHS Genesis procedures.
Required Qualifications:
- Education: High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.
- Certifications:
- Basic Life Support (BLS).
- Experience:
- Minimum of two-year relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.
- A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
- English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material•
- Proficient in use of Standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automation systems, to perform a substantial range of medical record maintenance support.
- Perform a substantial range of medical record maintenance support.
- General medical ethics, telephone etiquette, and excellent communication and Customer service skills.
- Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
U.S. Citizenship is required
Key Responsibilities:
- Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
- Determines patient eligibility for services. Passes on general information.
- Validates basic patient demographic information on MHS GENESIS.
- Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
- Call patients as needed to schedule, reschedule, and/or cancel appointments.
- Promotes consult/referral specialty medical care within the MTF.
- Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).
- Organizes and researches patient records, extract needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.
- Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.
- Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).
- Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility’s quality assurance program and in accordance with accreditation standards.
- Retires medical records in accordance with regulatory procedures and guidelines
Work Environment and Schedule: One site. The emergency department is a 24 hour/7 day per week
operation which includes weekends, holidays, days, and night shifts. Various shifts from a
minimum of 4-hour shifts to a maximum of 12-hour shifts, not to exceed 40 hours a week.
Compensation and Benefits: Up to $19.50 + H&W
Physical Requirements: Prolonged walking, standing, sitting, or bending. Must be able to
carry 25-50 pounds and reach high shelving units with the assistance of stepladders to
retrieve and file medical records.
Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V)