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Playtest Operations II

Location: Los Angeles, CA

Job Type: contract

Company: IDR

Category: All Other

Job Description Apply Now

IDR is seeking a Playtest Operations II to join one of our top clients for an opportunity in Los Angeles, CA. In this role, you’ll own end-to-end participant recruiting operations for playtests and qualitative research studies, partnering closely with researchers and operations stakeholders to deliver high-quality, on-time recruiting outcomes. This is a great fit for someone who enjoys building reliable processes in a fast-paced, consumer technology / gaming environment while maintaining strong standards around privacy, compliance, and participant experience.

Position Overview for the Playtest Operations II:

• Own end-to-end participant recruiting delivery for playtests and qualitative research, from intake alignment through scheduling, confirmations, and show-rate management
• Manage participant communications at scale with clear, consistent outreach and follow-ups
• Partner with researchers to support screener development, sampling approaches, and quota/criteria alignment
• Track recruiting health signals (e.g., no-shows, replacements, cycle time) and drive practical process improvements
• Coordinate with external vendors as needed to ensure execution quality and timeline adherence

Requirements for the Playtest Operations II:

• 3+ years of experience in research operations, user research, participant recruiting, or a closely related role
• Demonstrated ability to independently manage recruiting logistics across multiple concurrent studies
• Strong working knowledge of qualitative research recruiting practices (screening, quotas, participant quality controls)
• Experience managing scheduling, attendance tracking, and incentive workflows with high attention to detail
• Ability to operate with discretion and sound judgment when handling sensitive participant data and supporting privacy/compliance standards

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now