Service Desk Technician
Location: Nashville, TN
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking a dedicated and tech-savvy Overnight Service Desk Technician to join one of our top clients in Downtown. This role is perfect for someone who thrives in a fast-paced environment, has a blend of customer service and technical skills, and is open to working night shifts. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Service Desk Technician:
- Provide and facilitate support for technology issues encountered by our client's team in a 24/7 environment
- Monitor our client's electrical and network systems for stability and continuation of service(s)
- Diagnose and resolve incidents using documented procedures
- Perform or monitor system health checks or maintenance tasks following established procedures
- Train and orient customers in the use of hardware and software as needed
Required Skills for Service Desk Technician:
- Excellent customer service skills and understanding of the role of being the Voice of the Customer
- Strong organizational skills and attention to detail
- Experience working in a team environment as well as the ability to work independently
- Ability to identify and lead resolution of problems to provide better service to customers
- Responds to customer requests or inquiries in a timely manner using established methodologies and practices
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row