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Sr. Voice Engineer

Location: Oakland, CA

Job Type: contract

Company: IDR

Category: Development and Architecture

Job Description Apply Now

IDR is seeking a Sr. Voice Engineer to join one of our top clients in to work remotely on West Coast hours. This role is perfect for a seasoned professional with a strong background in voice engineering and contact center platforms. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Sr. Voice Engineer:

• Work remotely while adhering to west coast hours
• Troubleshoot and resolve complex hardware/software issues
• Utilize knowledge of Cisco networking, QoS, SIP, and VoIP in call center environments
• Maintain and improve voice/network infrastructure including LAN/WAN, firewalls, PSTN, PRI, TDM, POTS

Required Skills for Sr. Voice Engineer:

• Experience with Genesys (Engage/Cloud), NICE CXone, Five9, or similar contact center platforms
• Familiarity with Microsoft O365, Teams Voice, NICE recording, Aspect WFM, and other call center tools
• Proficiency in Cisco networking (routing/switching, MPLS, BGP, EIGRP)
• Knowledge of QoS, SIP, and VoIP in call center environments
• ITIL v3 Foundations certification
• Experience working in a contact center support environment and with ServiceNow Software

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
• #LI-Remote

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now