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Team Manager

Location: New York, NY

Job Type: contract

Company: IDR

Category: All Other

Job Description Apply Now

IDR is seeking a Service Delivery Manager to join one of our top clients for an opportunity in New York, NY. This role involves overseeing service delivery operations within a dynamic, client-focused environment. The company operates in the financial services industry, emphasizing high-performance service management and client satisfaction.

Position Overview for the Service Delivery Manager:

• Manage and lead a team of direct reports across multiple locations, ensuring operational efficiency
• Monitor service performance and address any gaps to meet or exceed SLAs and KPIs
• Hire, train, develop, motivate, and evaluate team members to foster a high-performing team
• Collaborate with IT partners and other functions to ensure the team has the necessary tools and skills
• Develop service improvement plans to support current and future business needs

Requirements for the Service Delivery Manager:

• Proven experience managing teams in a technical or service delivery environment
• Strong understanding of operational reports and KPI management
• Ability to lead and develop staff effectively, including performance reviews
• Excellent communication and interpersonal skills
• Experience working onsite in New York, NY, and managing workflow related to contractual obligations

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now