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Technical Support Engineer

Location: Orlando, FL

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Orlando, FL. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today! 

Position Overview/Responsibilities for the Technical Support Engineer - Automations:
The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.
 

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.

• 2+ years' professional experience within software development - Specifically strong JavaScript 
• Must have experience supporting customers and/or end-users from a technical standpoint - Reporting design, reliability, and maintenance problems or bugs to software engineering
• Must have strong experience supporting Network issues and OS debugging
• Experience Supporting ServiceNow automations

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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