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Trust & Safety Specialist

Location: Los Angeles, CA

Job Type: contract

Company: IDR

Category: All Other

Job Description Apply Now

IDR is seeking a Trust & Safety Specialist to join one of our top clients for a remote opportunity. This role supports high-profile players through complex Trust & Safety escalations, ensuring consistent decisions aligned to policy while helping identify gaps and improve workflows. You’ll partner cross-functionally with global teams to protect the player experience and drive meaningful operational improvements.

Position Overview for the Trust & Safety Specialist:

• Review complex, high-impact Trust & Safety escalations and make consistent decisions aligned to policy
• Identify and enforce against policy violations in real time, ensuring fast and accurate outcomes
• Track actions taken, spot trends, and surface moderation/policy gaps to stakeholders for remediation
• Advocate for the player experience by influencing improvements to workflows and product experiences
• Support evolving Trust & Safety processes, including changes tied to new launches or updates

Requirements for the Trust & Safety Specialist:

• Bachelor’s degree
• 3+ years of Trust & Safety experience (operational and/or escalations-focused; gaming or social media experience preferred)
• Strong communication, critical thinking, and judgment—able to make fair, consistent decisions and check bias
• Comfortable working with sensitive content and complex edge cases while maintaining professionalism and accuracy
• Experience with first-person shooter games, plus ability to collaborate across multiple partners (including non-standard/weekend hours as needed)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now