UI/UX Designer

Title: UI/UX Designer
Location: Washington, DC – Herbert C. Hoover Building (Remote within the U.S. permitted)
Terms: Full-time / This is for a Proposal Opportunity
Clearance: U.S. Citizenship required and ability to obtain and maintain a Federal Security Clearance
Travel: 0–10%

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people first and providing a flexible work environment, our employees have higher morale, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.

Program Overview

RIVA Solutions supports the National Telecommunications and Information Administration (NTIA) in administering major broadband grant programs funded under the Infrastructure Investment and Jobs Act (IIJA) and related legislation. To support this mission, NTIA operates the Salesforce-based NTIA Grants Portal (NGP), a comprehensive customer relationship management and grants management platform.

NGP enables application intake, federal review workflows, post-award monitoring, reporting, and stakeholder engagement across programs such as Broadband Equity, Access, and Deployment (BEAD), Digital Equity, Middle Mile, and Tribal Broadband. The program requires ongoing Salesforce platform development, integrations, data migration, user support, Agile delivery, and operations and maintenance to ensure secure, efficient, and scalable grant administration for state, tribal, and local entities nationwide.

Position Overview

RIVA Solutions is seeking a UI/UX Designer to support application design and user experience across the NTIA Grants Portal. This role focuses on creating intuitive, accessible, and user-centered design solutions that translate complex grant management workflows into clear and efficient user experiences.

The UI/UX Designer collaborates closely with product owners, developers, change management, and key stakeholders to simplify user journeys, improve navigation, and enhance usability for external applicants, grantees, federal program officers, and internal staff. This position plays a critical role in driving adoption, improving user satisfaction, and ensuring accessibility and consistency across the platform.

Core Responsibilities

• Lead user-centered design activities, including discovery workshops, user interviews, and UX requirements gathering
• Develop wireframes, low- and high-fidelity mockups, prototypes, and interaction flows for new features and enhancements
• Translate business requirements and technical constraints into intuitive layouts, navigation patterns, and streamlined user journeys
• Ensure all designs meet Section 508 accessibility, usability, and readability standards
• Collaborate with product owners and developers to validate feasibility, prioritize UX improvements, and refine designs during Agile sprints
• Conduct usability reviews, gather feedback, and iterate designs to improve effectiveness and adoption
• Document design decisions, reusable UI components, and visual standards to support consistency across the platform
• Partner with change management and training teams to ensure users understand new features and benefit from improved UX
• Monitor platform usability metrics and identify continuous improvement opportunities
• Advocate for human-centered design principles throughout roadmap planning, backlog grooming, and release cycles

Minimum Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field (or equivalent professional experience or certifications)
• Minimum 6 years of experience in UI/UX design or a related discipline
• Strong portfolio demonstrating user-centered design, wireframes, prototypes, and application workflows
• Excellent communication and collaboration skills

Preferred Qualifications

• Experience designing UX for Salesforce or other enterprise platforms
• Familiarity with federal programs, grants workflows, or public-sector systems
• Proficiency with Figma, Sketch, Adobe XD, or similar design tools
• Knowledge of Section 508 accessibility standards
• Experience working in Agile delivery environments
• Strong usability testing and user research experience
• Experience designing external-facing or public-facing systems

Salary

Salary commensurate with experience (DOE)

RIVA Benefits

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• 401K Retirement Plan with Company Match
• HSA/FSA Spending Accounts
• Long- and Short-term Disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex (Flex Hours and Hybrid Work Support)
• Additional Perks & Workplace Benefits

Equal Opportunity Statement:
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any protected class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.