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UX Research Specialist

Location: Memphis, TN

Job Type: contract

Company: IDR

Category: Development and Architecture

Job Description Apply Now

IDR is seeking a UX Research Specialist to join one of our top clients for a remote opportunity. This role focuses on conducting user experience research across digital touchpoints to optimize donor engagement and improve the overall user journey. The organization operates within the nonprofit or philanthropic sector, emphasizing data-driven insights to enhance digital interactions.

Position Overview for the UX Research Specialist:

• Conducts independent research to analyze and synthesize analytics, existing data, and donor insights across web, mobile, and event platforms.
• Collaborates with cross-functional teams including product, UX, experimentation, analytics, and business stakeholders.
• Explores innovative AI-enabled research methods, such as synthetic personas, to support early insight generation.
• Translates research findings into clear, actionable summaries and identifies opportunities to improve the digital donor journey.
• Supports the organization in reducing decision-making risks through focused research and analysis.

Requirements for the UX Research Specialist:

• 5+ years of experience in UX research, service design, journey mapping, or human-centered design research.
• Strong experience working across both quantitative and qualitative data sources.
• Ability to use product analytics and experience metrics to identify friction points and opportunities.
• Experience working across multi-touch digital journeys, ideally spanning web, app, and transactional flows.
• Strong synthesis, communication, and stakeholder management skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now